KORE.AI Support Desk-Analytics as Senior Associate – Operate. Full-time

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Senior Associate

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Managed Data, Analytics & Insights team will provide you with the opportunity to help organizations harness the power of their enterprise data/analytics solutions by optimizing the technology while driving innovation to increase business outcomes and through data insights. We assist our clients in capitalizing on technology improvements, implementing new capabilities and achieving operational insights by managing, maintaining and evolving their analytics platforms and ecosystems. We help our clients maximize the value of their investment focusing on continuous improvement of their analytics solutions such as Microsoft, Amazon Web Services and Google Cloud.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.

Job Summary –

A career in our Managed Services team will provide you with an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Data, Testing & Analytics as a Service team brings a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain.

Minimum Degree Required (BQ) *:

Bachelor’s degree

Degree Preferred:

Required Field(s) of Study (BQ):

Preferred Field(s) of Study:

Computer and Information Science, Management Information Systems

Minimum Year(s) of Experience (BQ) *: US

Minimum of 9 years of experience

Certification(s) Preferred:

Required Knowledge/Skills (BQ):

Preferred Knowledge/Skills *:

Job Summary: The Experienced Associate KORE.AI Advanced Certified Developer will be responsible for designing, developing, deploying, and maintaining advanced conversational AI solutions using the KORE.AI platform. This role requires strong technical skills, a deep understanding of AI-driven technologies, and the ability to work collaboratively within a team.

Key Responsibilities:

Design and Development:

• Develop advanced conversational AI solutions using the KORE.AI platform.

• Create and maintain complex conversational flows, intents, entities, and dialogue rules.

• Ensure seamless integration of chatbots with various backend systems and APIs.

Collaboration:

• Work closely with project managers, UX/UI designers, and other developers to ensure the successful delivery of chatbot solutions.

• Participate in requirement gathering sessions to understand business needs and translate them into technical specifications.

Testing and Debugging:

• Conduct thorough testing of chatbots to ensure accuracy, performance, and reliability.

• Debug and resolve issues, optimizing performance and user experience.

Maintenance and Improvement:

• Monitor chatbot performance and user interactions to identify areas for improvement.

• Implement updates and enhancements based on user feedback and technological advancements.

Documentation:

• Create comprehensive documentation for developed solutions, including technical specifications and user guides.

Training and Support:

• Provide training and support to internal teams and clients on using and managing KORE.AI solutions.

• Assist in troubleshooting and resolving issues related to chatbot functionalities.

Qualifications:

• Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.

• Experience:

• 3+ years of experience in developing chatbots or virtual assistants, preferably using the KORE.AI platform.

• Proven experience in integrating chatbots with backend systems and APIs.

• Strong understanding of Natural Language Processing (NLP) and machine learning concepts.

• Technical Skills:

• Proficiency in programming languages such as JavaScript, Python, or Java.

• Experience with RESTful APIs and web services.

• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and containerization (Docker, Kubernetes) is a plus.

• Knowledge of database management (SQL, NoSQL).

• Certifications:

• KORE.AI Advanced Developer Certification is required.

• Additional certifications in AI, machine learning, or other chatbot platforms (e.g., Dialogflow, IBM Watson, Microsoft Bot Framework) are a plus.

• Soft Skills:

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration abilities.

• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Preferred Qualifications:

• Experience with other conversational AI platforms.

• Prior experience in a senior or lead role within a development team is advantageous.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date