Intern- AI Customer Success Full-time

About our group:

The GenAI Customer Success Team aim to foster a culture of innovation and collaboration, leveraging the latest advancements in AI research and development to drive success and efficiency across the organization, focusing on the customer aspect, providing trainings and training materials, monitoring the impact and compliance with company policies and standards. The group identifies AI needs and opportunities, providing comprehensive guidance and support throughout the AI lifecycle.

About the role – you will:

• Instrumental in ensuring the successful adoption and utilization of our AI-driven solutions
• Conduct comprehensive end-user training sessions to facilitate the seamless launch of new products
• Manage beta testing phases to gather critical feedback on product features and issues
• Provide ongoing support and guidance to users post-release
• Develop and deliver engaging training materials and programs for end-users to ensure effective product usage
• Be working closely with product development teams to identify, document, and address any product issues or enhancements
• Act as a liaison between the end-users and the technical team, translating technical information into user-friendly language
• Monitor product performance and user experience post-release, offering proactive support and troubleshooting assistance
• Collect and analyze user feedback to inform future product developments and improvements
• Maintain up-to-date knowledge of AI technology trends and best practices to provide expert advice and support to our customers
• Provide prompt engineering and best practices on the use of the solution to achieve the best results and outcomes

About you:

• Experienced in customer support aspects
• Experienced in gathering and digesting training materials to create and engaging and informative training session
• Experienced in knowledge transfer, focusing on the ability to explain complicated concepts according to the relevant audience
• Experienced in GenAI concepts and prompt engineering
• Motivated and eager to learn new concepts and skills
• Knowledge and understanding of GenAI technologies
• Strong teamwork, communication and interpersonal skills
• Strong self-learning skills and self-development

Your experience includes:

• Experience and motivation for customer support and technical support
• Understanding of AI concepts and applications, with the ability to explain complex technical details in simple terms
• Excellent communication, presentation, and interpersonal skills, with a passion for teaching and empowering others
• Experience in conducting training sessions, workshops, or webinars
• Analytical mindset with strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a fast-paced, ever-evolving environment
• Fluent in English, with proficiency in additional languages being a plus

Location:

Pune, India

Location: Pune, India
Travel: None

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster

Seagate will provide reasonable accommodations with the application process upon request as required to comply with applicable laws. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@seagate.com.

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