Head AI Ops Full-time

About our Architecture, Technology Solutions and App Development Team

Want to be part of a team that focuses on what we can do instead of what’s already been done? This is your opportunity. From BlockChain to AWS, deep learning and AI, you’ll work with the tools and platforms that you need to be successful. You’ll have the freedom to decide the different ways you want to grow – whether that’s by gaining diverse skills on a new project or deepening your expertise on innovative tech. Join us and you’ll find diverse paths, projects and people that inspire you to think outside-the-box and change the way people everywhere experience our products and services.

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we’re agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We’re a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

Job Summary

The Head of AIOps will be responsible for managing and optimizing the operational aspects of the AI infrastructure. This role requires deep expertise in automation, CI/CD, governance frameworks, AI risk management and security. The ideal candidate will have extensive experience in delivering complex projects, Devops and understand the end to end governance lifecycle of AI pipelines starting from data to model serving.

Key Responsibilities
• MLOps Strategy: Develop and execute a comprehensive MLOps strategy to shift left controls, and enhance the operational efficiency of AI and machine learning platform.
• Automation Leadership: Drive the implementation of CI/CD/CT (Continuous Integration, Continuous Deployment, Continuous Testing), and CMRAI (Continuous Monitoring and Reporting of AI) automation to streamline the AI lifecycle.
• Domain Design & Catalog: Lead the design and implementation of domain design and cataloging, including model registry and cataloging layers to ensure organized and accessible AI assets.
• LLMOps: Implement and manage LLMOps (Large Language Model Operations) to optimize the deployment and management of large-scale AI models.
• Governance Framework: Develop and enforce governance frameworks and workflows to ensure compliance aligned with responsible AI principles.
• Dashboard Development: Create governance dashboards to provide visibility into AI operations, including lineage tracking, auditing, and performance metrics.
• Model registry: Create and integrate a consistent model registry across cloud and on-premises.
• Risk Management: Establish AI controls and risk framework automation to identify, assess, and mitigate risks associated with AI deployments.
• Collaboration: Work closely with CDO office, risk teams, CISOs, responsible AI team and ML engineers to ensure the platform meets the control and enablement requirements.
• Innovation & Improvement: Stay abreast of the latest advancements in AIOps, GPU computing, and infrastructure technologies, continuously improving the platform.
• Team Leadership: Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and excellence.
• Strategic Planning: Develop and execute a strategic roadmap for AIOps, aligning with the company’s overall AI strategy.

Qualifications
• Experience: 15+ years of experience in infrastructure engineering, DevOps, and AIOps, with a focus on data, AI and machine learning environments.
• DevOps & MLOps Skills: Strong proficiency in DevOps and MLOps practices, including CI/CD/CT pipelines, automation frameworks, and MLFlow.
• Governance & Risk Management: Deep understanding of governance frameworks, risk management, lineage tracking, and AI controls.
• Frameworks & Tools: Hands-on experience with MLFlow, Kubeflow, Unity Catalog, and RunAI.
• Cloud Platforms: Expertise in cloud platforms like AWS, GCP, or Azure, and experience in managing hybrid cloud environments.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges.
• Leadership: Proven leadership and team management experience, with the ability to inspire and guide a team of engineers.
• Communication: Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams.
• Education: A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field is preferred.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

www.sc.com/careers

16499

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