Global Sales Operations Manager, Generative AI Startups Full-time

Trusted by startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world’s largest companies. With nearly 20 years of experience gained from supporting hundreds of thousands of startups that have come before, we help founders prove that their world-changing ideas are possible, at any stage of growth or level of funding. This is why more startups, and over 80% of unicorns, build on AWS.

We are looking for a Sales Operations Manager possessing technical, financial, and business operations skill sets to partner with the global Startups Segment team focused on the rapid growth of our Generative AI customers, playing a key role in supporting this fast growing, strategic area of the AWS business.

As a key member of the global Startup Sales Operations team, you will have a direct impact on the success of Generative AI startups leveraging AWS to scale their businesses. By applying your sales operations expertise, you will help teams across the global Startups Segment build deeper relationships with these customers, engaging with them earlier and more often, and delivering the passion and expertise that they demand. Your work will directly contribute to the growth and success of the Generative AI startups business and the Startups Segment more broadly, both strategic priorities for the AWS business.

If you are passionate about supporting the growth of startups, and have the technical, financial, and business acumen to drive operational excellence, we want to hear from you.

Key job responsibilities

In this role, you will be responsible for driving operational excellence and efficiency across globally distributed teams supporting Generative AI startups on AWS. Your primary focus will be on:

Executive Insights:

– Partner with business analytics counterparts to develop and maintain comprehensive reporting and dashboards to track key performance metrics, sales pipeline, and revenue

– Leverage data-driven insights to identify opportunities for process improvements and operational efficiencies

– Collaborate with teams across the Startups business to provide data-backed recommendations to inform strategic decision-making

Revenue & Forecast Management:

– Assist in management of the sales forecasting process, analyzing trends and variances to provide accurate and timely projections

– Collaborate with Finance to ensure accurate revenue recognition and reporting

– Identify and address any operational roadblocks impacting the sales team’s ability to close deals and progress pipeline

Process Optimization:

– Streamline and standardize sales operations processes to drive consistency and scalability

– Implement tools and technologies to automate repetitive tasks and improve productivity

– Document and socialize best practices to enable the broader team

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

GSO2024

BASIC QUALIFICATIONS

– 10+ years of Microsoft Excel experience

– Bachelor’s degree or equivalent

– Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

– Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

– Experience using Salesforce (or other CRM tool) or BI tools

– Experience presenting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.