Expert, AI Application Sustenance – Engineer Full-time

1/ Main mission

– Manage efficient delivery of the regular RUN Releases and future Evolution of existing and new functionalitie

Efficiently handle all support tickets routed appropritely

and get it closed .

Follow the Support Process to secure the right level of solution knowledge is available to the Support team

– Drive Solution Enhancement Related Project

– Contribute to the management & prioritization of Ideas/Business Requirements from request to delivery

– Investigate and propose new features that may bring real business value

– Investigate and propose new features to secure efficiency and constant evolution in alignment with company’s digital journey

2/ Responsibilitie

The Customer Support Admin is responsible for all aspects of the analysis, and work with specific team related to the Customer issue and get it closure.

– Collaborates with the Technical Solution Analyst during the Functional Analysis stages and relies on his technical expertise during the bug/defect fixing of every Project.

Qualifications

Qualifications – External

Education: Bachelor’s degree in computer science, information technology, or a relevant field preferred.

Work experience in IT: 10+ years as a Customer Support Lead/ Manager or in a similar role.

• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
• Experience with Agile and agile artifacts (sprints, JIRA, product backlog, etc.)
• Experience with Salesforce CRM;
• Previous Experience or Knowledge/ Certification on Salesforce Service Cloud is a plus
• Knowledge on software development processes.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.
• Full Proficiency in Microsoft Office tools.
• Strong organizational skills
• Proactive and dynamic

Requested languages: the applicant should be perfectly fluent in English (both spoken and written)