Dir, Software Engrg Mgmt (Gen AI) Full-time

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• As a Leader with the Now Assist and Conversational Platform group, you will be responsible for leading key initiatives that go across different products and significantly affect our platform ecosystem that allows our customers to create innovative, elegant and high performing experiences across multiple devices.
• Provide guidelines and mentoring application teams on how to implement and design conversational framework.
• Active participation in Design & implement comprehensive framework solutions by understanding customer problems, product goals and technical requirements
• Collaborate with design and platform teams to deliver engaging and consistent user experiences
• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
• Communicate technical decisions (architecture and design) to business and engineering

Qualifications

To be successful in this role you have:

• Passion for software development, problem-solving, coaching, and mentoring
• High energy and an aptitude for learning new technologies
• 17+ years of experience in designing and implementing user experience and web-based application frameworks
• Experience working closely with senior management and architects in planning and roadmap activities
• Extensive hands-on experience leading large-scale engineering teams
• Exceptional command of Java and JavaScript skills
• Experience in leading chatbot framework, GenAI/LLM projects
• Hands-on experience with AI technologies, including machine learning, deep learning, computer vision, LLM, and natural language processing
• Strong programming skills to review code and guide team members
• Deep knowledge and experience with declarative metadata-driven frameworks for enterprise applications
• Exceptional problem-solving skills
• Ability to drive GenAI in the team to boost productivity and explore new opportunities

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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