Customer Success Manager, AI Partnerships Full-time

Customer Success Manager, AI Partnerships

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Menlo Park, CA

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Meta believes open source AI is the path forward. As a company, we are committed to making our Llama AI models the most advanced in the industry and open source AI the industry standard. To do so, we are not only developing and releasing more advanced models but are also helping partners leverage our models and all of its functionality. We are seeking an experienced Customer Success Manager to join our team, focused on enabling our strategic channel partners to scale Llama adoption with their top enterprise customers. In this role, you will be an integral part of the end-to-end sales process by ensuring customers can move from proof-of-concept to production, adoption and scale. The role will also require developing & refining sales strategies and contributing learnings to support messaging & collateral. You will be at the forefront of shaping the future of AI and empowering businesses to unblock their full potential.

Customer Success Manager, AI Partnerships Responsibilities

• Work in collaboration with top channel partners to understand their customers’ needs and provide tailored solutions that ensure long-term success
• Own a pipeline of customer engagements through all stages of Llama adoption, from consideration to execution and scale
• Present Llama to customers, run enablement sessions, develop best practices, and build joint business plans with each customer
• Collect feedback on adoption blockers, de-escalate customer issues, develop targeted initiatives to address them, then communicate critical improvements to Product, Engineering and Marketing leadership
• Document all customer interactions and deliver frequent data & business performance insights, using metrics to demonstrate impact and relevancy
• Attend and present at priority events, acting as a trusted advisor to channel partners & their valued customers, and report on industry trends
• Continually refine tools and systems that support the sales process and drive adoption

Minimum Qualifications

• 8+ years experience in direct enterprise customer success roles
• Experience in AI/ML technology landscape
• Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
• Experience diving into technical concepts and working alongside Solutions Architects and Partner Engineers to articulate how Llama can solve business problems
• Experience driving growth or leading GTM initiatives for fast-paced, high-performing companies
• Experience presenting to and communicating with executives and leaders
• Analytical skills and experience interpreting sales data and metrics to drive informed decision-making
• Experience thriving in an ambiguous, fast-paced, dynamic environment and adapt to changing priorities

Preferred Qualifications

• Experience in customer-facing roles, either in partnerships, business development, product management, or product marketing
• Understanding of the cloud/distribution/hosting ecosystem
• Experience working with cloud service providers, large systems integrators, or on-premise solutions providers in an enterprise or business development context in the AI domain
• Knowledge of the broader AI policy and regulatory positions
• Experience optimizing inbound lead generation processes

For those who live in or expect to work from California if hired for this position, please click here for additional information.

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

$159,000/year to $223,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity and Affirmative Action

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .