Customer Success Management Senior Analyst – AI (Hindi Speaker) Full-time

Responsibilities

• Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support
• Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams
• Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
• Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
• Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
• Conduct demos on how to use and how to implement AI
• High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

Qualifications

• 3+ years of experience in technical sales, consulting, or customer success roles
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
• AZ-305 and/or AI-900 certified
• Strong developer background with hands-on experience in AI, machine learning, or data science
• Deep knowledge of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
• Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences
• Passion for AI and customer success and the ability to work independently and as part of a team

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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