Customer Success Management Senior Analyst – AI (English Speaker) Full-time

Responsibilities

• Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support
• Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams
• Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
• Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
• Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
• Conduct demos on how to use and how to implement AI
• High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

• 3+ years of experience in technical sales, consulting, or customer success roles
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
• AZ-305 and/or AI-900 certified
• Strong developer background with hands-on experience in AI, machine learning, or data science
• Deep knowledge of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
• Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences
• Passion for AI and customer success and the ability to work independently and as part of a team

Equal Employment Opportunity Statement

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