Conversational Ai – Developer – Senior Manager Full-time

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Data, Analytics & AI

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.

In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

As a

Position: Senior Manager

Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), CPG/Retail, Financial Services, Industrial Products and Services (IPS), Deals

Domain: Technology Consulting – Conversational AI

About Acceleration Center Mumbai/Bangalore

At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose-for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients. The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC’s high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm’s philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel

We are seeking a dynamic and experienced Manager in the field of Data Science, with a specialization in Conversational AI (and overall professional experience of 9+ years) to work in our Digital Contact Solutions team within the Analytics Consulting practice.

Managers will work as an integral part of business analytics teams in India alongside clients and consultants in the U.S., leading teams for high-end analytics consulting engagements and providing business recommendations to project teams.

Position Overview: As a Manager in Technology Consulting for the Conversational AI (Convo AI) domain, you will play a pivotal role in leading a team of skilled technical consultants & developers to deliver impactful solutions in the Convo AI space. Your expertise in enterprise architecture and conversational AI will be instrumental in driving innovation, improving efficiency, and providing actionable insights to our clients.

Education: Advanced Degree in a Computer Science, Engineering, or Information Technology

Required Skills:

• Familiarity with the contact center architecture domain, conversational design & implementation and industry-specific challenges

• Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.

• Proficiency in using frameworks like Dialogflow, Rasa, Amazon Lex, IBM Watson, or Microsoft LUIS.

• Understanding of language models and techniques for improving intent recognition and entity extraction

• Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients

• Expertise in Python or PySpark. R and JavaScript framework.

• Experience with RESTful APIs, webhooks, and integrating chatbots with other systems (CRM, databases, etc.).

• Understanding of serverless computing for building scalable and efficient conversational systems

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

• Proven track record of successfully delivering conversational AI projects on time and within budget.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong strategic thinking and ability to align conversational AI initiatives with business goals.

• Excellent project management skills to prioritize tasks, manage resources, and ensure project success.

• Knowledge of regulatory and compliance requirements related to conversational AI applications

• Experience in the telecom industry or a similar field

• Familiarity with customer service operations and CRM systems

• Certifications in cloud solution architectures, project management, or related areas like AWS Solution Architect – Professional , Google Cloud Architect – Professional

Nice to Have:

• Familiarity with realtime streaming technologies, network and data security implications and methods.

• Understanding of NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB) for handling unstructured and semi-structured data.

Project Delivery and Management:

• Work closely with the practice leadership in leading the team and developing capabilities

• Foster a collaborative and innovative work environment to drive the team’s success.

• Manage and oversee end-to-end project delivery, navigate complex data concepts, and ensure accomplishment of timelines and objectives

• Work closely with practice leadership to build proposals, RFP and accounting for budgetary plans

• Lead and advise consultants/clients as a SME to formalize solutions, data sources, datasets, data & use case clarifications that are required to get a strong hold on the business solution

• Translate business needs into data science solutions and actionable insights

• Drive and conduct analysis using advanced analytics tools and coach the junior team members

• Implement necessary quality control measures in place to ensure the deliverable integrity

• Validate analysis outcomes, recommendations with all stakeholders including the client team

• Build storylines and make presentations to the client team and/or PwC project leadership team

• Foster a collaborative and innovative work environment to drive the team’s success

• Collaborate with clients to understand their business goals and challenges in the Convo AI domain

• Communicate complex concepts to technical/non-technical stakeholders.

Firm development & Intellectual Capital development:

• Contribute to research, white papers, blogs, and other IC development activities

• Contribute to the knowledge and firm building activities

What we offer:

• At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours.

• Mid-year appraisal cycle to reward performance on time

• Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts

• Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost.

• A world class leadership to guide you on gaining expertise across various functions and a top notch

• Diverse peer group to support you throughout the journey

• Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Algorithm Development, Alteryx (Automation Platform), Analytical Thinking, Analytic Research, Big Data, Business Data Analytics, Coaching and Feedback, Communication, Complex Data Analysis, Conducting Research, Creativity, Customer Analysis, Customer Needs Analysis, Dashboard Creation, Data Analysis, Data Analysis Software, Data Collection, Data-Driven Insights, Data Integration, Data Integrity, Data Mining, Data Modeling {+ 46 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date