Conversational AI Developer – Senior Associate Full-time

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Data, Analytics & AI

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.

In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Position: Senior Associate

Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), CPG/Retail, Financial Services, Industrial Products and Services (IPS), Deals

Domain: Data Science – Conversational AI

About Acceleration Center Mumbai/Bangalore

At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose-for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients. The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC’s high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm’s philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel

We are looking for an experienced senior associate with a strong analytical and a Conversational AI background (and overall professional experience of 4+ years) to work in our Digital Contact Solutions team within the Analytics Consulting practice.

Senior Associate’s will work as an integral part of business analytics teams in India alongside clients and consultants in the U.S., leading teams for high-end analytics consulting engagements and providing business recommendations to project teams.

Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics

Required Skills:

• Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges.

• Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems

• Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification

• NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI.

• Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc and building NLU model pipeline using feature extraction, entity extraction, intent classification etc.

• Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for cliients

• Expertise in Python or PySpark. R and JavaScript framework.

• Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc.

• Experience with evaluating and improving conversational AI system performance through metrics and user feedback.

• Excellent communication skills.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong attention to detail and ability to deliver high-quality work within deadlines.

Nice to Have:

• Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL)

• ML modeling skills: Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, Etc.

• Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc.

• Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data.

Roles and Responsibilities: As an SA, you will be involved in the end-to-end project cycle starting from developing proposals to delivering the final product. Other than supporting the elite PwC leadership, you will also be leading various client conversations that will help you build a suitable product. Some of the specific responsibilities include are to:

• Develop and execute project & analysis plans under the guidance of project manager.

• Translate business needs into data science solutions and actionable insights.

• Client handling and interaction on the business problems to be solved.

• Drive and conduct analysis using advanced analytics tools and coach the junior team members.

• Ability to write and deploy production ready code.

• Build storylines and make presentations for the client team and/or PwC project leadership team.

• Contribute to knowledge and firm building activities.

What we offer:

• At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours.

• Mid-year appraisal cycle to reward performance on time.

• Opportunities to solve problems which matter to our clients and have a strong, long-lasting impact.

• Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you with access to Massive Online Open Courses (MOOC) at no cost.

• A world class leadership to guide you on gaining expertise across various functions and a top notch.

• Diverse peer group to support you throughout the journey.

• Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Algorithm Development, Alteryx (Automation Platform), Analytical Thinking, Analytic Research, Big Data, Business Data Analytics, Communication, Complex Data Analysis, Conducting Research, Creativity, Customer Analysis, Customer Needs Analysis, Dashboard Creation, Data Analysis, Data Analysis Software, Data Collection, Data-Driven Insights, Data Integration, Data Integrity, Data Mining, Data Modeling, Data Pipeline {+ 38 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date