Co-Pilot and AI Consultant(L2/L3) Full-time

Why SoftwareOne?

Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

The role
• Collaborate with clients to understand their specific requirements and recommend best practices for utilizing Microsoft Copilot effectively.
• Assess the organization’s current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization’s goals, requirements, and challenges to develop a tailored implementation plan.
• Assisting customer in setting up and integrating Co-Pilot into their existing environments and workflows. This may include installing and configuring Co-Pilot plugins or extensions for integrated development environments (IDEs) and version control systems.
• Understand the client’s specific requirements and configuring Co-Pilot to best suit their needs.
• Integrate Co-Pilot with other tools and systems used in the development process, such as code repositories, issue tracking systems, and continuous integration/continuous deployment (CI/CD) pipelines.
• Provide recommendations on best practices for leveraging Co-Pilot effectively.
• Provide guidance to customer to incorporate Co-Pilot into the software development lifecycle, ensuring code quality, and promoting collaboration among development teams.
• Support customer to optimize Co-Pilot’s performance within specific development environments. This may involve fine-tuning settings, addressing performance bottlenecks, and ensuring smooth integration with other tools and systems.
• Provide advanced technical support and consultation to clients using Microsoft Copilot.
• Diagnose and resolve complex issues related to Microsoft Copilot implementation, configuration, and performance.
• Develop and deliver customized training sessions and workshops for clients to enhance their understanding and usage of Microsoft Copilot.
• Work closely with internal teams to escalate and prioritize technical issues, ensuring timely resolution and client satisfaction.
• Stay updated with the latest advancements and updates in Microsoft Copilot and related technologies to provide proactive support and recommendations.
• Document processes, solutions, and best practices for internal knowledge sharing and client reference.

Skills Requirement:
• Proven experience working with Microsoft Copilot, including implementation, configuration, and troubleshooting.
• Prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.
• Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.
• Familiarity with PKI (Public Key Infrastructure) and certificate management.
• Fundamental grasp of enterprise network architectures and security principles.
• Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.
• Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.
• Ability to document high-level solution designs and create detailed as-built and as-configured documentation.
• Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms.
• Microsoft and/or relevant vendor certifications.

Support Services:
• Experience and desire to work in a multicultural team and environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Good oral and written communication skills in the desired language(s).
• Drive customer communication during critical events
• Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740
• Have an ITIL V4 Foundation or higher certification.
• Strong understanding of programming languages, software development methodologies, and version control systems.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.

What we need to see from you

Relevant Experience:

• More than 4 years relevant experience in a customer/end user facing technology support function.
• Minimum of 3-4 years of experience in designing and building Microsoft solutions.
• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Relevant certifications in Microsoft Copilot or related technologies (preferred).
• Solid understanding of Microsoft concepts, architectures, and best practices.

Job Function

Software & Cloud Services