Cloud Solution Architect – Data & AI, Arabic speaker Full-time

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Responsibilities (Text Only)
• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
• You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and SfMC opportunities across Identity and Access to improve the quality, consumption, and health of the customer’s solution.
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications (Text Only)

Vast experience in Data & AI with one or more of the following technologies:
• SQL Server 2012 or later on-premises
• SQL Server 2012 or later running on Azure VMs
• Azure SQL Database
• Azure SQL Managed Instance
• Azure SQL Hyper-Scale
• SQL AAG Clusters
• Biztalk and Azure Integration Services related experience with demonstrable technical depth and troubleshooting

Other Qualifications:
• Strong knowledge of SQL Server Internals
• Practical experience designing / building large OLTP DB systems
• Knowledge of other SQL technologies on Azure (PostgreSQL, MySQL, MariaDB)
• Previous experience with Identity Management solutions – especially from Microsoft – is preffered
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Experience with building solutions using Azure Integration Services.
• Demonstrated use of Microsoft Azure Integration Platform as Service (LogicApps, Azure Data Factory, Azure functions and Azure App Services).
• Certification in Microsoft and competing Cloud Technologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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