Azure AI Senior Technical Support Engineer Full-time

Guidance (Text Only)

Job Posting Content
Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb – Role Library.

For guidance on how to create an impactful job description, reference the Job Posting Aid.

For roles in the EU or UK: Years’ experience should not be included.

Accessibility Guidance
– Use only the “Paste as Text” button in the text editor to transfer content, especially if using Microsoft Word, PPT, Outlook or OneNote

Change the Font Family to Calibri

– Do not use special characters
– Use only one sub-heading for each of the 3 sections – e.g.
– Responsibilities -> Key responsibilities
– Qualifications -> Skills required
– Only format content within the text editor (e.g. create bullets and bold styling using the associated buttons in the editor)
– Remove all blank characters at the end of a sentence by pressing Enter to end each line

Follow these suggestions for what to avoid in your job advertisement:
– Do not mention unannounced products, technologies or project codenames.
– Do not discuss future product milestones or roadmaps.
– Do not mention executive names.
– Do not use a team name unless well known to external audiences.
– Do not discuss internal company goals or business strategies.
– Do not discredit current Microsoft products in market or use language with a negative connotation when describing Microsoft products or services.
– Do not use stats that may be newsworthy such as downloads, units, market share, sales, revenue, or other business metrics without first consulting your Public Relations team.
– Do not mention specific competitors.
– Absolute security, safety, and privacy do not exist. Therefore, do not make any statements that express or imply absolute security, safety, and privacy.
– Do not reference internal URLs, job levels, or terminology.

Responsibilities (Text Only)

Response and Resolution
• You own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.

Product/Process Improvement
• You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.

Business Integration
• You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.

Qualifications (Text Only)

Minimum requirements:
Extensive technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT)
• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
• Proven experience with cloud platforms such as Azure, AWS, or GCP, with a
focus on AI/ML services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer.
• Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch.
• Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of AI.
• Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
• Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management,data visualization, and statistical analysis.

Language Qualification
German and English Language: confident in reading, writing and speaking.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.