AI Technical Architect – Field Service Full-time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Technical Architect is a key player in the team’s back office and customer facing activities across the globe. This role involves leading customer facing discovery, crafting and implementing scalable solutions for complex use cases, to successfully meet business outcomes. Towards that aim, the Architect uses technical know-how, AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.

Main Responsibilities

• Collaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenarios
• Develop and implement technical requirements by working closely with customer

• Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops

• Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators
• Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
• Analyze customers’ data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
• Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives
• Drive innovation by advancing the practice’s expertise through the development of tools and methodologies
• Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.

Minimal Required Skills & Experience

• Certifications in Salesforce Admin, Service Cloud
• Experience in crafting and customizing Salesforce solutions using APEX and Flows
• 3 or more years of experience in customer facing, leading roles in global organizations
• 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.
• Experience in using data analysis tools
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities

Following skills/experience will be considered as an added advantage:

• Experience in the Field service industry
• Certification in Salesforce Field Service, Platform Dev 1 and AI Experience with Generative AI based tools
• Familiarity with the service industry, scheduling, or logistics
• Ability to travel, as the job requires

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.