AI DS, Quality Reviewer – Guatemala and El Salvador Full-time

Description and Requirements

AI DS, Quality Reviewer – Guatemala and El Salvador

The role will involve working closely with Quality Controllers to assess the performance of a large multi-lingual community and to individually review contributors’ work based on a set of standards and guidance. The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English.

Responsibilities:

• Collaborate with Quality Controllers to evaluate community performance and adherence to guidelines.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an ongoing basis.
• Continuously self-review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.

Key Skills

• Strong interest in and knowledge of the internet and social media platforms.
• Exceptional research skills, with the ability to interpret complex guidelines and apply them to user behaviors.
• Keen attention to detail, with a focus on accuracy in data handling and analysis.
• Demonstrated data analysis skills, with the ability to identify and interpret trends.
• Additional language proficiency is desirable.

Requirements

• Bachelor’s degree in Business or a related field.
• Proficiency in Office Suite or GSuite.
• Strong familiarity with internet-based technologies and online research.
• Excellent verbal, written, and listening communication skills in English.
• Strong time management and organizational skills with the ability to adapt to shifting priorities.

**At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The role will involve working closely with Quality Controllers to assess the performance of a large multi-lingual community and to individually review contributors’ work based on a set of standards and guidance. The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.