AI DS, Quality Administrator, TICA Full-time

Description and Requirements

AI DS, Quality Administrator, TICA

Last day to apply: Friday, October 11th, at 11:59 pm

The team at TELUS Digital is seeking a Quality Administrator to support the quality function of a global work-at-home program. This is a remote role.
The successful candidate will coordinate the program’s quality reporting as well as the communications between Quality Controllers and the global rater community.

Responsibilities:

• Provide day-to-day support via email to an online global community
• Responsible for the administration of daily processes and procedures within the team
• Conduct basic data analysis and prepare weekly reports, gathering information from various sources
• Support business process workflows within the team
• Assist with the design, implementation and delivery of specific training, through web-based eLearning materials, online video production, and webinars

Skills and Experience:

• Previous experience in an administrative or team support role
• Strong attention to detail with excellent interpersonal and communication skills
• Ability to work effectively in a team environment as well as on your own initiative
• Ability to adapt to a fast-paced work environment and work to tight deadlines and targets
• Fluency in English and strong email communication skills
• Fluency in additional languages to English is an advantage (especially French, German, Hindi, Indonesian, Italian, Telugu, Turkish, or Vietnamese )
• Experience working remotely with team members across different cultures and time zones is an advantage

Technical Skills and Expectations:

• High level of proficiency using Google Workspace, with a specific emphasis on Sheets
• Proficiency using MS Office – in particular Excel
• Experience and familiarity using the internet and email
• Experience with data analysis to support decision-making is an advantage

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

The team at TELUS Digital is seeking a Quality Administrator to support the quality function of a global work-at-home program. This is a remote role.
The successful candidate will coordinate the program’s quality reporting as well as the communications between Quality Controllers and the global rater community.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.